At Notino, we know that the key to long-term success lies in talented colleagues who bring not only skills, but also curiosity, resilience, and vision. We provide the right environment for personal growth, career development, and the opportunity to shape one of Europe’s strongest players in beauty and health.
We are proud to be #1 in Europe in beauty & health e-commerce—a position we’ve achieved thanks to people who share our passion for excellence. #WinningAsATeam isn’t just a slogan, it’s how we work. We innovate, grow, and leverage the latest technologies—while never forgetting to celebrate our wins together.
We are now looking for an experienced professional to strengthen our Sales Operations team and ensure smooth, effective support for our commercial activities. This is a key role that requires both precision and strong communication skills, and offers the chance to make a real impact on the business.
What awaits you?
- Support the Sales team with daily commercial and operational activities.
- Research and identify potential salon partners using online sources, internal databases, and other available channels.
- Contact potential and existing salon partners by phone and email, including outbound and follow-up calls.
- Support the end-to-end onboarding process, from document collection and system setup to profile publication and activation.
- Guide new partners through the initial use of the Notino Partner reservation system and help them complete their profiles, services, schedules, and price lists.
- Follow up with newly onboarded salons to support their activation and help them generate customer reservations.
- Provide ongoing support to an assigned portfolio of salon partners and help maintain partner engagement.
- Keep salon, lead, and partner information accurate and up to date across CRM and internal systems.
- Monitor lead statuses, partner progress, onboarding stages, and agreed follow-up actions.
- Identify and correct missing, inaccurate, outdated, or duplicate information in the CRM and partner database.
- Prepare and maintain reports, analyses, and documentation, mainly using Excel and CRM.
- Monitor relevant operational and commercial KPIs and highlight issues or opportunities that require action.
- Support reactivation, partner communication, and targeted commercial campaigns.
- Coordinate with Sales, Marketing and other internal teams to resolve partner-related topics.
- Identify inefficiencies in existing processes and proactively suggest practical improvements.
- Take responsibility for assigned activities, deadlines, and follow-ups.
Who are we looking for?
- Native or fluent Bulgarian and advanced English, both written and spoken.
- Previous experience in customer support, sales support, account management, or a similar role.
- Experience in communicating with customers or business partners by phone and email.
- Confidence in making outbound calls and following up consistently with potential and existing partners.
- Strong computer skills, particularly in Microsoft Excel and Word.
- Experience working with CRM systems, databases, or reporting tools is an advantage.
- Strong attention to detail and the ability to work accurately with large amounts of information.
- A structured and well-organized approach, with the ability to manage several priorities and deadlines.
- A proactive and solution-oriented mindset, with the confidence to take ownership and suggest improvements.
- A reliable, flexible, and positive attitude in a dynamic and fast-changing environment.
- A collaborative approach and willingness to contribute to shared team and business targets.
If you’re looking for a role where your skills will directly contribute to the success of a European market leader—and where you’ll collaborate with inspiring colleagues along the way—we’d love to hear from you.
Join Notino. Grow with us. Enjoy the journey.
#WinningAsATeam #NewMe
